Shipping policy
SHIPPING POLICY
Please allow 5-7 business days processing time for all SHIPPED products. They are custom handmade products. The shipping time frame purchased with USPS is how long they will take to deliver your package after it has left our care. Tracking will state exact date of delivery once received.
Once your order is dropped off with the shipping carrier, it is no longer our responsibility for lost, stolen, or damaged packages once they are dropped off. All claims must be resolved through USPS. Please take your time to put in your correct address during checkout. If your address is invalid or you're requesting a change of address, it is a $10.00 fee. If your package is sent back and you want us to ship it again, there will be a $10.00 fee.
Tracking will be sent via email notifying customers of shipment once orders have shipped only. Tracking will state exact date of delivery from the delivery carrier.
Once orders are dropped off to our carrier we are no longer responsible for the package or delivery time. Please provide correct shipping info at the time of purchase we cannot change addresses after purchase is complete due to liability reasons.
PLEASE NOTE: Missed deliveries have to be picked up from your nearest post office via notice that may be left states or sign for redelivering.
Please note: items may ship separately if purchased separately.
If you have any questions or problems, contact us directly for help ONLY.
If you have any questions or problems, contact us directly for help ONLY.
When inquiring about an order please allow 48-72 hrs for a response.
Email Support: southernsassdesigns1@outlook.com
Increased Transit Time:
We appreciate your patience as all of our carriers are working through increased package volume along with staffing shortages. Transit time has increased, and long delays without an updated tracking scan are normal as they are unable to scan packages at every stop along the way to you. We allow 14 business days of transit time before a package is considered lost in the event that it has stopped scanning without being/displaying delivered.
Undeliverable Packages:
If your package is returned to our company because the address was entered incorrectly or the package was unclaimed, we will gladly reship the package for a $10 reshipment fee.